WINNER:
Auchrannie House Hotel
Isle of Arran
The judges said of the winner, “The winner demonstrated continual product investment and exceptional customer focus. Its firm belief in family, humour and staff, makes this hotel a great credit to Scottish Tourism. It is undoubtedly a five star resort in every way that matters – even if the industry rulebook can’t make that official. From small beginnings this business has grown to become the largest employer in its area, contributing significant financial value to the local economy while also supporting other local business and the wider trade in similar locations. It has grown to enjoy year round occupancy levels that are outstanding. Despite this success, it continues to invest in, and develop, its brand. This is driven by strong customer feedback groups and an impressive focus on customer needs and a commitment to staff.”
Finalists:
Airth Castle Hotel, Airth
The Douglas Hotel, Isle of Arran
Gailes Hotel, Irvine
