Sue Says – October 2017

October 4th, 2017 | Posted in: Sue Says

Well I went to my very first festival last month – I have managed to miss T in the Park and even Rewind, but an invitation from Glenfiddich sounded interesting. It was to a Festival for only 350 people, invitees only and free food and drink… and of course entertainment from Twin Atlantic and The Fratellis. Held in the distillery grounds, everyone was invited to bring their camping gear … mind you that was a step too far for me. But myself and my partner headed off and despite his bet that I wouldn’t last the whole day and night I am quite proud to say I did, and thoroughly enjoyed it too.

Sue Says October

And hats off to the organisers despite the copious amount of rain the next day – the convivial teppees provided a perfect backdrop for The Fratellis. Well done to all concerned. It was certainly a Glenfiddich Experiment worth repeating. See roundup for more pictures and of course some of the hardcore festival goers are featured on our cover.

If you have come across Brian Fulton of Holdfast recently you may have noticed that his beard has been dyed bright blue – no it’s not boss Donald Macleod’s latest ploy to create anarchy, but a fund raising initiative by Brian who is raising cash for The Samaritans who he says “do such a great job in helping those struggling in their lives.” In comes in the light or recent suicides that have affected his friends, family and colleagues. If you fancy donating there is a just giving page, or I’m sure you could just send him a cheque!

Sue Says October

The business coalition campaigning for a review of business rates which consists of Scottish Tourism Alliance (STA), the British Hospitality Association (BHA) and the Scottish Licensed Trade Association (SLTA) has welcomed Finance Minister, Derek Mackay’s response to the Barclay Review. He has recommended that the methodology for calculating business rates continues to be reviewed with the aim of shaping a more equitable system for all businesses, irrespective of size or ownership and has supported the proposed reduction in the revaluation term from five years to three years to sit more in line with market trends. Here’s hoping that the measures are implemented. Here’s hoping that you’ve also remembered to put in your ratings appeal – the deadline was 30th September!

I’ve got a real bug bear about good service… as many of you know. So here is my latest one… I can’t quite understand why waiting staff forget you after you have been served a coffee. Do they not think you might order another one, or even a liqueur? The number of times that I have sat a table and the waiting staff have been too busy cleaning to invite you to buy another cup? It happened recently and all four of us at the table would have liked another drink but could we get the attention of the waitress…nope…bang goes at least £15 worth of revenue. Just saying!

While I’m ranting… I was in Dundee recently, at a well known wedding venue, and eating in the restaurant was like eating in a school canteen – the lighting was not dimmed at all for evening diners and not a candle in sight. There was even kiddies playing equipment lying around. The service was excellent as was the food, but it was totally let down by the ambience. People are buying into experiences and this certainly wasn’t the best.

Early next month sees the inaugural Edinburgh Cocktail Weekend. I am hoping to get through and sample some of the cocktails specially created for the event. I hope it goes well.

Community involvement has always been at the very heart of the pub and I’m delighted to see so many pub companies supporting their local charities. There is hardly a week goes by that I don’t get a press release about charity or community involvement – from climbing mountains to cycling, from coffee mornings to afternoon tea’s. It is certainly encouraging. Keep them coming.


It’s time to vote for Pub of the Year 2019 or to get your customers to vote for you

Thu 18th April 2019

This year the Sunday Mail Pub of the Year Award will go to the ‘best of the best’ at this year’s Scottish Bar and Pub Awards. This... Read more.

Do you think you know the best cocktail bar in Scotland or do you think you ARE the best Cocktail Bar in Scotland?

Thu 18th April 2019

If so why not enter the Tia Maria Cocktail Bar of the Year category at this year’s Scottish Bar and Pub Awards? Judges will be looking... Read more.

Are you a social media savvy business?

Thu 18th April 2019

Social Media is very important when it comes to promoting your business and hollicom and the Scottish Bar and Pub awards 2019 want to hear f... Read more.

Which Scottish beer bar is king?

Thu 18th April 2019

Molson Coors and Judges from the Scottish Bar and Pub Awards are looking for Beer Bar of the Year. will be looking for an outlet with a rang... Read more.

Step forward Scotland’s best new bar

Thu 18th April 2019

Kopparberg is on the lookout for Scotland’s best new bar as part of the Scottish Bar and Pub Awards 2019. The Kopparberg team is looking f... Read more.

Calling all environmentally conscious hospitality businesses

Thu 18th April 2019

Sea Change is a range of environmentally conscious wines that are now being distributed by Inverarity Morton and this year, in the same spir... Read more.

Do you run Scotland’s best Hotel Bar? Would you like to nominate one?

Thu 18th April 2019

Hotel Scotland, Scotland’s only dedicated hotel publication, is on the lookout for Hotel Bar of the Year as part of the Scottish Bar and P... Read more.

We want to hear from you if you run Scotland’s best whisky bar

Thu 18th April 2019

Gordon & MacPhail’s Connoisseur’s Choice range gives a platform to many of Scotland’s single malt distilleries from across all reg... Read more.

We’re looking to crown Scotland’s best casual dining experience

Thu 18th April 2019

The Scottish Bar and Pub Awards 2019 is looking for a restaurant that also boasts a bar, that has created the perfect ambiance and food offe... Read more.

Which Scottish pub excels at customer service?

Thu 18th April 2019

Customer service is paramount when it comes to running a successful business. BII Scotland is on the lookout for a pub, restaurant or hotel ... Read more.

Which Scottish pub wins the woof and wag test?

Thu 18th April 2019

The Scottish Bar & Pub Awards is hunting for a pub that provides a welcome for pet dogs.... Read more.

Desperately Seeking the Greatest Scottish Bars and Pubs

Thu 18th April 2019

Scotland’s home to some of the best pubs and bars in the world but ‘which bars and pubs have made an impression on Scottish cust... Read more.

Do you know a budding Scottish entrepreneur? Are you one?

Thu 18th April 2019

Buzzworks and Flow are partnering to offer one emerging entrepreneur the opportunity to be mentored by one of the industry’s most experien... Read more.

Sue Says! Straight talking from our very own publisher

Thu 18th April 2019

Research from Rotary Great Britain claims that more than half of all UK adults are lonely, particularly when they get home from work. Perhap... Read more.

HIGH FRYERS: SCOTLAND’S CHEF-PATRONS MAKING THEIR MARK ON THE SCOTTISH CULINARY SCENE

Thu 18th April 2019

NEIL FORBES Cafe St Honore, Edinburgh and JUDITH FISH The Applecross Inn, Strathcarron... Read more.

Scottish hospitality industry unites to demand fair rates for all

Wed 17th April 2019

Glasgow’s hospitality industry has been unfairly discriminated against by rates assessors. That’s the view of industry bodies, Scottish ... Read more.

ABERDEENSHIRE GIN WINS GOLD AT WORLD SPIRITS COMPETITION

Wed 17th April 2019

HRAFN GIN  has won a Gold Medal at the San Francisco World Spirits Competition. HRAFN GIN ‘Thought & Memory’, created in 2... Read more.

HIGH FRYERS: SCOTLAND’S CHEF-PATRONS MAKING THEIR MARK ON THE SCOTTISH CULINARY SCENE

Wed 17th April 2019

Here are the first two, FRED BERKMILLER OF l’escargot bleu, Edinburgh and MARK GREENAWAY Grazing by Mark Greenaway, Edinburgh.... Read more.

Star Pubs & Bars extend recycling agreement to leased estate

Tue 16th April 2019

Star Pubs & Bars is offering its leased pubs the same commercial terms for recycling and waste collection it has negotiated for its Just... Read more.

British Embassy adds Edinburgh chef to the menu in South America

Mon 15th April 2019

Edinburgh chef, Barry Bryson, is representing Scotland in a series of  events hosted by the British Embassy in Uruguay, South America, ... Read more.