Seeing as it’s summer, we decided to spotlight seven GMs of venues renowned for their excellent outdoor areas. Here’s what Ruth Martin of Glasgow’s Brel had to say
Ruth Martin celebrates four years steering the ship at Glasgow’s Brel this month and she puts her continued success down to her colleagues. “I’m fortunate to work with a great team in a great building,” said the 34-year-old.
Prior to this she was “part of the bricks” at The Arches where she spent 13 years, eventually working her way up to Bars and Catering Manager, followed by a stint at Glasgow’s Blue Dog.
What does Ruth attribute her success at Brel to?
She said, “The quality of the food and drink offering at Brel makes it a great place for staff and customers alike because of its terrific reputation. Plus our outdoor area has
enhanced the business all year round. We upgrade it 18 months ago from a muddy hill to landscaped and the fairy lights in winter give it a whole different feel to summer, for example.”
And Ruth is absolutely customer focused. She said, “Customers are now more price-aware and so you have to make sure that you’re responding to their needs by continually improving and running a happy ship of staff that feel listened to.”