National Pubwatch reminds pubs of free safety training ahead of Christmas


National Pubwatch (NPW) is warning licensees to be prepared for Christmas and is highlighting the free training support it has for pubs to ensure a safe environment for customers.

It has said that licensees need to ensure staff are fully trained to support vulnerable customers, and despite the uncertainty with the Covid-19 pandemic, NPW is urging them to continue to educate staff to recognise and act when there may be any incidents that may put customers at risk.

The training includes a film called Supporting Vulnerable People, which takes frontline staff through a variety of scenarios on how to ensure the safety of customers as well a free e-learning Alcohol Vulnerability module, which is provided courtesy of charity Drinkaware, that allows individual frontline staff to obtain training. If staff complete the module successfully there is a downloadable certificate to aid with continuing development.

NPW and Best Bar None (BBN) have together produced a range of free downloadable policies and procedures tools which can be used by operators as evidence of their due diligence and assist them in achieving BBN accreditation.  These include topics from safeguarding vulnerable persons, Challenge 21/25, crime and disorder, drugs, searching and overcrowding.

Along with the other trade organisations NPW are also urging publicans to support the fee ‘Ask For Angela’ campaign.

NPW chairman Steve Baker OBE, said: “It is important as we head into the Christmas period that publicans and operators continue to meet their obligations to ensure premises are safe and protect vulnerable customers.

“We understand that the Covid-19 pandemic continues to create a challenging business environment but we hope that by providing these free training videos and tools we can support them in their efforts.”

BBN chairman, The Lord Smith of Hindhead, said: “We are delighted to promote the free resources and tools prepared and made available by our colleagues at National Pubwatch to our Best Bar None schemes.

“We know that trading has been difficult for many licensees following the challenging conditions they have weathered through the pandemic so far. The free resources should enable venues to continue their efforts to reduce vulnerability at little cost to them, which we hope proves helpful through the festive season and beyond.”

The free training and resource links are below:

1)    If your venue doesn’t already have a vulnerability policy, consider developing something now. Simple policy documents (which can be adapted to your own operating environment) can be downloaded at

2)    Carry out a team training session to discuss the policy and receive feedback to allow amendments. The NPW training film Protecting Vulnerable People will provide a starting point for team discussions. The film can be viewed at

3)    Task individual frontline staff to complete the Drinkaware e.learning Alcohol Vulnerability module. Training staff can help them with their continuous learning portfolio. The e.learning module can be accessed at

4)    Consider supporting the Ask for Angela initiative. Successful implementation of the initiative depends on all staff understanding vulnerability and how to respond. The Ask for Angela poster can be downloaded and printed at

Category: News
Tags: Ask for Angela, BBN, best bar none, free training, National Pubwatch, NPW